On the next screen, click the Access & Permissions tab at the top. If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. Check to make sure that all permissions are set to Access. Locate the profile (Email address) you are wanting to use to log in. Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly. Next, go to the Account Console and log in. There are several other common issues, and this KB Article may help as well. Please refer to this KB Article for help. Next, make sure you have the right version downloaded for your license of WSA. (Sometimes the simple things work!) Try to access a web page to make sure it is working! The first thing to check is to make sure your device is connected to the internet correctly. This can be caused by quite a few different things. Hello mchernick and welcome to the Webroot Community! Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55.Webroot® Business Endpoint Protection 1130.Webroot Mobile Security for Android 938.Webroot® Consumer/Business - for Macs 370. Webroot® SecureAnywhere™ - Complete 3826.Webroot® SecureAnywhere™ - Internet Security Plus 2468.Webroot® SecureAnywhere™ - Antivirus 6973.
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